Beauty salonsAn interrupted course is work you have already sold.
A package left half finished is a course already chosen and never completed, and the diary plan includes 1000 messages a month to pick it up again. The treatment room, meanwhile, keeps the phone out of reach an hour at a time.
Included work
What goes into the treatment room and what stays out.
A salon has an archive full of courses to pick up again and a phone nobody can watch. They are two separate jobs, and neither of them has anything to do with assessing a client’s skin.
How it answers from the room
The phone in the treatment room is covered by a monthly fee, from €199 per month, with 300 minutes included: treatments, durations and prices you approved, free slots and the appointment saved after confirmation.
Which packages are half done
Course recovery is a daily scan of the records that flags sessions left unbooked, with the reason beside each one and 1000 messages included every month in the fee, from €390 per month.
When the season changes
A seasonal recall is a contact built on each client’s history and prepared weeks in advance, inside the 1000 messages included in the month. Not one text for everybody, but the right reason for the right person.
Where the free hours go
The hour that falls through is offered to somebody who already has an open course, with the text ready and the 1000 messages included in the month. A gap in the room stops being a cost you discover looking at a week already closed.
What comes out of the salon
The calendar is 16 pieces a month on each channel with Presence (€490 per month) and 24 with Growth (€990 per month). Rooms, hands at work, products and people, not downloaded stock photos.
How filming works in a salon
The shoot is agreed for hours when the rooms are free, with lights and equipment brought by us: 2 formats, vertical for social and stills for the salon profile. Faces only if you want them. Quoted separately.
Method
How it works for beauty salons, step by step
- 01
What we load
The first step is loading the price list, durations, opening hours, salon rules and the phrases the assistant must never use, starting with any advice about skin, alongside the 1000 messages included in the plan. One meeting is enough: from that material come the phone answers and the tone of the recalls.
- 02
How the trials sound
The trials are recordings you listen to before the salon number is connected to the 300 minutes of the plan, together with the sample recall texts. Words, prices and the way a slot is offered are corrected until they sound like the way you speak in the room. No real client is involved before that.
- 03
When it goes live
Going live is the final step: the 300 minutes cover the phone even with the room occupied, and the 1000 included messages open the recalls. Messages stay in draft until you approve them, one by one or in groups.
- 04
How it gets corrected
The monthly review reads replies received, appointments obtained and messages ignored out of the 1000 included, and exists to change the rules that did not work. It is a short step, but it is why the seasonal recalls of the second year are sharper than those of the first.
FAQ
Beauty salons: the questions we get before we start
What can the assistant say about a treatment?
The assistant only gives the information you approved: services, how long a session lasts, list prices and availability. The base fee includes 300 minutes a month, that is 5 hours of phone. Any judgement about skin, contraindications, pregnancy or a course in progress stays with a person at the salon, and the call is passed on following the rules written at setup. Callers are told they are speaking to an assistant straight away, not only if they ask.
How are clients chosen for a recall?
The choice is driven by history, not by a random list: every morning the diary and the client records are read again, within the 1000 messages included in the plan. Back come the clients with sessions left unbooked, those who have not been in for a period you define, and those with an open seasonal course. Every name arrives with the reason beside it, so you can remove anyone you do not want contacted before anything leaves.
When does a seasonal recall go out?
A seasonal recall is prepared weeks in advance from what the client has already done in previous years, and it goes out when you approve it, inside the 1000 messages included in the month. It is not one text sent to everybody: the reason changes, and whoever has never had that treatment does not receive it. You set the calendar of periods at setup and it can be corrected at any time.
Why do the messages not go out automatically?
Sending is kept separate from preparation as a matter of method: the system writes within the 1000 included messages, you decide what leaves. In our experience a wrong message to a long-standing client costs far more than one extra appointment, and in a salon the personal relationship is half the service. The text can be rewritten, and anyone who asks not to be contacted again is excluded permanently.
How are the WhatsApp messages counted?
The included allowance is 1000 a month, counted as messages actually sent after your approval: drafts prepared and never approved consume nothing. Messages above the threshold are charged as used, and the fees applied by the messaging platforms are stated separately, because they are not ours and we do not collect them. The panel keeps the count up to date day by day.
How much does client recall cost on its own?
Client recall on its own is from €390 per month, with 1000 messages included and a one-off setup fee stated before activation. Phone answering remains a separate service, from €199 per month, and can be added later without redoing the configuration. Both fees exclude VAT, and no function starts without your written approval.
What client data is processed?
The data processed is the minimum the service requires: name, contact, appointment history and treatments booked, plus the 1000 messages recorded each month with their outcome. It stays the property of the salon, your content never feeds the training of any model, and health or special-category information is not handled by the phone assistant. Deletion and export can be requested at any time, at no cost.
What can be filmed without showing faces?
There is a great deal that can be filmed without faces: hands at work, products, textures, the room and technical gestures, shot in 2 formats while the rooms are free. The session is agreed for the quietest hours and feeds several weeks of the calendar at €490 per month. Clients and staff appear only if they have consented, and the choice stays yours until the last moment.
Next step
Is this the right fit for beauty salons?
A first assessment clarifies priorities, activities, responsibilities and costs.