SWASocial Web Automation
SWASocial Web Automation
Skip to content
AI phone assistant

It answers the phone even when you cannot.

Whoever calls always gets an answer: services, prices, opening hours and availability, using the information you approved. It books, moves and cancels appointments, and when a request is delicate it hands the call to a person.

Italian and EnglishYou set the rulesNothing is sent without your approval
Call in progress
Example dashboardToday
Assistant live
On the line

Asking for a first appointment

Reads the free slots and offers one

Handover

Request outside the rules

Transfers to a person

In plain words

The phone no longer rings out.

In a business that works by appointment, a missed call is almost always a missed appointment. Whoever gets no answer calls the next name on the list.

01

It always answers

While you are with a client, outside opening hours, and on closing days too.

02

It only says true things

Services, prices and hours are written by you in the dashboard: the assistant does not invent and does not improvise.

03

It knows when to stop

Delicate or unforeseen requests are handed to a person, not handled by guesswork.

When you cannot answer, it does.

The caller gets help immediately. You find the request and the appointment in the dashboard.

What it actually does

It handles the repetitive calls, without taking control away from you.

The questions you get a hundred times a month — how much is it, what time do you open, do you have space on Thursday — do not need you. Everything else does, and it stays with you.

01

It greets the caller

It introduces itself with your business name, in the voice and with the opening line you chose.

02

It informs

Services, prices, hours and rules: only the ones you approved in the dashboard.

03

It books

It reads the connected calendar, offers the slots that are genuinely free and saves only after confirmation.

04

It routes and forwards

It understands what the call is about and passes it to the right person, following the rules you wrote.

05

It transcribes everything

Every call leaves a transcript and a summary: you no longer replay voicemail to work out who called.

06

It closes the loop

When the call ends it records the outcome and updates what needs updating, with nobody retyping anything.

The full flow

From the phone call to the confirmed appointment.

01Takes the call
02Understands the request
03Checks the calendar
04Books or routes
05Transcribes and logs

Every call leaves a trace: what was asked, what was answered and whether the appointment was booked. You can read it back whenever you like.

One screen, few decisions

Open it. Check. Correct.

From your phone you see the calls handled, the appointments booked and the requests passed to staff. If an answer does not convince you, you change it and from then on the new one applies.

Book a call
Example dashboardWhat you see
The calls handled and their outcome
The appointments booked
The requests passed to a person
The answers to correct

Out-of-hours call handled

Appointment offered and confirmed

Unforeseen request

Transferred to the number given

How it starts

Live in four steps.

01

We collect the information

Services, prices, opening hours, rules and what it must never say.

02

We connect the diary and the number

The assistant reads real availability and answers on your own number.

03

You test before activating

You listen to how it answers and correct it until you are convinced.

04

It goes live

From then on you watch the outcomes and adjust when needed.

For businesses that work by appointment

Useful every time a missed call becomes lost work.

Across Italy

Close to the way your business actually works.

Configurazione e affiancamento da remoto, con messaggi in italiano naturale e attenzione al rapporto con ogni cliente.

AI phone assistant a MilanAI phone assistant a RomeAI phone assistant a TurinAI phone assistant a BolognaAI phone assistant a FlorenceAI phone assistant a NaplesAI phone assistant a VeronaAI phone assistant a Como
Pricing

Three plans, based on how much the phone rings.

The difference is the minutes included: what counts is the conversations handled, not the calls received. If you do not know where to start, you begin with the smallest plan and move up without rebuilding the assistant.

Per professionisti e piccole attività

Voce Base

199al mese

Avvio 590 € una tantum · 600 minuti al mese

  • 600 minuti al mese, circa 200 conversazioni da 3 minuti
  • Una segretaria e un numero telefonico collegato
  • Risposte costruite su servizi, prezzi e orari inseriti nel pannello
  • Propone gli orari liberi e crea l’appuntamento solo dopo conferma
  • Inoltra al personale le richieste delicate o non previste
  • Una lingua a scelta, italiano o inglese

Minuti oltre soglia 0,40 €. Numero e traffico telefonico non inclusi salvo diversa indicazione.

Activate the plan

Più scelto

Voce Attività

349al mese

Avvio 790 € una tantum · 1000 minuti al mese

  • 1000 minuti al mese, circa 330 conversazioni da 3 minuti
  • Riconosce italiano o inglese e risponde nella lingua di chi chiama
  • Ricontrolla la disponibilità per evitare appuntamenti sovrapposti
  • Registro chiamate con trascrizione e riepilogo per il personale autorizzato
  • Prove scaricabili per verificare le risposte prima di attivare il numero
  • Controllo mensile su risposte e regole

Minuti oltre soglia 0,35 €. Audio disattivato di base, attivabile solo con regole privacy adeguate.

Activate the plan

Per cliniche, reparti e volumi più alti

Voce Azienda

649al mese

Avvio da 990 € una tantum · 3000 minuti al mese

  • 3000 minuti al mese, circa 1000 conversazioni da 3 minuti
  • Percorsi per reparto: regole diverse in base alla richiesta
  • Una segretaria e un numero; assistenti aggiuntivi con proposta separata
  • Controllo qualità su esiti e conversazioni da rivedere
  • Collegamenti su misura valutati prima del contratto
  • Assistenza prioritaria, con tempi e canale scritti nella proposta

Minuti oltre soglia 0,30 €. Sedi, numeri, assistenti e sviluppi aggiuntivi quotati separatamente.

Activate the plan

Che cosa comprende l’avvio

Raccogliamo servizi, prezzi, orari e regole, configuriamo l’assistente, colleghiamo agenda e numero, prepariamo le prove che puoi ascoltare, correggiamo finché non ti convince e mettiamo online in modo controllato.

  • Raccolta delle informazioni della tua attività
  • Configurazione di servizi, prezzi, orari e regole
  • Collegamento di agenda e numero telefonico
  • Prove ascoltabili prima di attivare
  • Correzioni fino all’approvazione
  • Messa online controllata e affiancamento

Dopo il pagamento ti contattiamo entro un giorno lavorativo per fissare la call conoscitiva e partire con l’onboarding. Eventuali lavorazioni fuori dalla configurazione standard vengono concordate prima di ogni costo aggiuntivo.

Segretaria telefonica AI: soglie comprese e costi di avvio, IVA esclusa
PlanWho it is forFeeSetupIncluded each month
Voce BasePer professionisti e piccole attività199 € al mese590 € una tantum600 minuti al mese
Voce AttivitàPer studi, saloni, officine e gruppi di lavoro349 € al mese790 € una tantum1000 minuti al mese
Voce AziendaPer cliniche, reparti e volumi più alti649 € al meseda 990 € una tantum3000 minuti al mese

Prezzi IVA esclusa. Numero telefonico, traffico dell’operatore, assistenti aggiuntivi e collegamenti speciali non sono inclusi: vengono indicati nella proposta prima dell’attivazione. Nessuna funzione viene attivata senza approvazione.

The other half of the job

The phone is solved. What about the half-empty diary?

Answering calls only fills the gaps left by people who look for you. The ones who stopped calling — courses left half done, clients gone for months — have to be contacted. That is the other service, and the two are often used together.

See Diary, clients and WhatsApp
Questions

The questions we get most often.

Does it replace my receptionist?

No. It handles the repetitive calls and the ones that would otherwise be lost. Delicate or unforeseen requests are passed to a person, and the decisions stay with the practice.

How are the minutes counted?

What counts is the recorded duration of the conversations the assistant handled, not the number of calls. Rounding and the monthly reset date are written in the proposal.

Which plan if I do not know my minutes?

During the call we estimate monthly calls from the traffic on your current number. You can start with the smallest plan and move up without recreating the assistant.

Does the caller understand it is an assistant?

Yes, and we say so: the assistant introduces itself as one. Hiding that someone is speaking to an automated system is not a choice we recommend, legally or for the relationship with the client.

Is the phone number included?

No. The number and the carrier traffic stay separate from the fee and are stated in the proposal before activation.

Can I hear how it answers before activating it?

Yes. Before connecting the number we prepare recordings you can listen to and have corrected.